Refund policy

▼Returns

◆At the moment, we do not accept returns of the boxes due to the high international shipping cost and high import tax required by our country.

▼Refunds
◆PLEASE FILM AN UNBOXING VIDEO.
We do NOT issue any kind of refund without an unboxing video to prove the condition of everything you received.

◆We only deal with the after-sale issues within SEVEN days after you receive your package.

◆We are responsible for damaged items. We will issue a full refund on broken crystals if they SHOW that they are broken in your UNBOXING VIDEO.
◆We are not responsible for preferences or dissatisfaction based on personal subjunctive assessment.

◆We do not issue refunds on orders with incorrect addresses or phone numbers. Please fill in the correct shipping information carefully to make sure the box can be delivered successfully.

◆We are responsible for packages with correct shipping info but still lost during the shipping process before being delivered. We will issue a full refund if this situation happens.
◆We are not responsible for successfully delivered but lost or stolen packages. But if this problem occurs, please contact us. We will try our best to solve it for you.